FAQs

  • Each limited edition print is part of a special set, made from an original artwork and created with the artist’s care.

    “Limited edition” means there’s a set number of prints—and once they’re gone, that’s it. Owning one means you have a unique piece of art.

    As the edition sells, the price can increase since the artwork becomes more rare, and the value of each piece grows.

  • This certificate is a written document signed by the artist which attests the artworks’ legitimacy. This certificate ensures the protection of a limited edition artwork and contains various information about it: title of the work, name of the artist, location, year, medium, materials, dimensions and edition number.

  • Most of my limited edition fine art prints are on demand. Therefore, please allow for at least a week for testing and printing the art, prior to shipment.

    All prints are shipped not framed, securely packed and rolled in a tube. Please feel free to contact me for framing recommendations.

    If there are 2 or 3 prints going to the same address, we’ll charge $5 per additional print.

    Here are some additional shipping details you may find helpful:

    Estimated Delivery Times (from fulfillment):

    • Canada: 1–2 weeks

    • USA: 2–3 weeks

    • Europe: 3–4 weeks

    • Other regions: Up to 4 weeks

    These are only estimates. If you need a guaranteed delivery date, feel free to send us the shipping address and we’ll provide a custom quote.

    Duties and Taxes
    All pieces are shipped from Canada. The recipient is responsible for any duties and taxes imposed by the destination country.

    Delayed Shipments
    Once the shipment reaches the destination country and is in the hands of the local courier, it's difficult for us to track delays. We recommend contacting the local courier directly for further updates. If the shipment is within Canada, please let us know and we’ll try our best to help.

    Returned Shipments
    If a shipment isn’t picked up on time and is marked for return:

    • Within Canada: It will be returned to us. In this case, we can re-ship the returned print; however, an additional shipping charge will apply.

    • Outside Canada: Unfortunately, international returns are typically not completed, and the package is often disposed of locally. In such cases, we are not liable for sending replacements. If needed, you are welcome to place a new order.

    Damaged Shipments
    If you receive a damaged box, please take a photo of the exterior before opening, and also photos of any internal damage (print). Please note that this must be done within 24 hours of receiving the order. Once we review the images, we’ll cover the cost of sending a replacement.

  • Please note: Customers are responsible for any customs duties, import taxes, or fees imposed by their country for the delivery of original paintings and limited edition prints. These charges are not included in the item price or shipping cost and are the buyer’s responsibility.

    Customs policies vary widely from country to country, so please check with your local customs office for more information. Delays due to customs are also beyond our control and may affect delivery times.

  • Under British Columbia law I am required to collect tax for sales in Canada since my business is based there. This Tax cannot be calculated as part of the prints pricing and must be presented and added on top of it.

    When shipping outside Canada, VAT (Value Added Tax) could be automatically calculated by your Country's customs upon your item entering the country. Usually this is a small amount. Please check your countrys' policies to avoid any inconvenice.

  • Thank you for supporting my art! Each piece offered through this website is created with care and attention to detail. As an independent artist, I stand by the quality of my work and appreciate your understanding of the following policy:

    All Sales Are Final

    Due to the nature of original artwork and fine art prints, all purchases are final sale. I do not offer refunds, returns, or exchanges. Please consider your purchase carefully before completing your order.

    Damaged Shipments

    If you receive a damaged box, please take a photo of the exterior before opening, and also photos of any internal damage (print). Please note that this must be done within 24 hours of receiving the order. Once we review the images, if applicable, we’ll cover the cost of sending a replacement.

    Colour Disclaimer

    Please note that colours may appear slightly different on screen than in person due to variations in monitor settings. If you have any questions about a piece before purchasing, feel free to reach out.

    Contact

    For any concerns or questions, you can contact me at hello@alefragoso.com